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We accept orders for specific products from the General Public via phone,
mail, fax or email or on-line.
We would be happy to answer any questions you may have.
Phone 1-800-544-4760 (USA & Canada)
Fax: 952-403-7900
Phone 1-952-496-0432
Email fresnelpnl@aol.com
Hours 7:30 am - 4:00 pm cst M-F - please leave a message if we are unable to
take your call.
The Fresnel Prism and Lens Co.
6824 Washington Ave. S.
Eden Prairie, MN 55344 USA
mail, fax or email or on-line.
We would be happy to answer any questions you may have.
Phone 1-800-544-4760 (USA & Canada)
Fax: 952-403-7900
Phone 1-952-496-0432
Email fresnelpnl@aol.com
Hours 7:30 am - 4:00 pm cst M-F - please leave a message if we are unable to
take your call.
The Fresnel Prism and Lens Co.
6824 Washington Ave. S.
Eden Prairie, MN 55344 USA
ORDER PROCESSING
Orders are processed Monday - Friday 7:30 am - 2:00 pm CST.
Orders placed not during these times will be processed the next business day.
If there are questions on an order you will be contacted either by email or phone to resolve
the issue.
Customer pays shipping and handling charges.
Rates vary based on shipping method, weight of package and final destination.
Handling fees included in shipping costs
PREFERRED SHIPPING METHODS
Priority Mail & UPS
shipping Within USA
PRIORITY MAIL - 2 to 3 Business days for delivery
Based on total order weight
Tracking is not available
0 up to 1 lb. @ $6.25 (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $11.00
2.00 lb. up to 2.99 lb @ $15.00
3.00 lb. and up @ $19.00
UPS GROUND - 4 to 5 Business days for delivery
Trackable
Based on total order weight:
Average charges to residential address includes shipping & handling fees.
Average cost within US @ $7.50 - $8.50
System calculates actual cost when placing order
Express Mail Delivery 1 to 2 days for delivery (no Sunday Delivery)
Signature is required for delivery
Trackable
based on total order weight:
0 up to 1 lb. @ $21.00 (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $24.00
2.00 lb. up to 2.99 lb @ $30.00
3.00 lb. up will be calculated
shipping to canada
PRIORITY INTERNATIONAL - 7 to 10 business days for delivery
Based on total order weight
0 up to 1 lb. @ $11.00 USD (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 3.99 lb @ $25.00 USD
4.00 lb. up to 7.99 lb @ $30.00 USD
8.00 lb. and up @ $35.00 USD
UPS STANDARD - 5 - 6 business days for delivery
Based on total order weight
Average charges to residential address includes shipping & handling fees.
Customs Charges may be charged by UPS at time of Delivery
Average costs to Canada @ $9.50 - $17.50 USD for 1 thru 4 lbs.
System calculates actual costs when placing order
INTERNATIONAL ORDERS / non Canada
WE SHIP TO MOST COUNTRIES BY PRIORITY INTERNATIONAL MAIL
IF A SHIPPING OPTION IS NOT CHOSEN OR AN OPTION THAT IS NOT APPLICABLE (IE UPS
GROUND) WE RESERVE THE RIGHT TO SHIP BY PRIORITY INTERNATIONAL MAIL
PRIORITY INTERNATIONAL - 7 to 10 business days for delivery depending on Customs
Clearance
Costs based on total order weight
0 up to 1 lb. @ $13.00 USD (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $25.00 USD
2.00 lb. up to 2.99 lb @ $30.00 USD
3.00 lb. up to 3.99 lb @ $35.00 USD
4.00 lb. up to 4.99 lb @ $40.00 USD
5.00 lb. up to 5.99 lb @ $45.00 USD
6.00 lb. up to 6.99 lb @ $50.00 USD
7.00 lb. up to 7.99 lb @ $55.00 USD
8.00 lb. and up @ $60.00 USD
RETURNS / REPLACEMENTS
No credit or exchanges will be accepted without prior approval. If the product is proved to
be defective, the exclusive remedy available and the sellers only obligation shall be, at the
seller's option, to replace the product or refund the purchase price paid for the product.
Shipping costs will not be refunded.
The seller is not liable for damages, including incidental and or consequential damages,
regardless of the legal theory asserted including negligence and or strict liability.
Orders are processed Monday - Friday 7:30 am - 2:00 pm CST.
Orders placed not during these times will be processed the next business day.
If there are questions on an order you will be contacted either by email or phone to resolve
the issue.
Customer pays shipping and handling charges.
Rates vary based on shipping method, weight of package and final destination.
Handling fees included in shipping costs
PREFERRED SHIPPING METHODS
Priority Mail & UPS
shipping Within USA
PRIORITY MAIL - 2 to 3 Business days for delivery
Based on total order weight
Tracking is not available
0 up to 1 lb. @ $6.25 (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $11.00
2.00 lb. up to 2.99 lb @ $15.00
3.00 lb. and up @ $19.00
UPS GROUND - 4 to 5 Business days for delivery
Trackable
Based on total order weight:
Average charges to residential address includes shipping & handling fees.
Average cost within US @ $7.50 - $8.50
System calculates actual cost when placing order
Express Mail Delivery 1 to 2 days for delivery (no Sunday Delivery)
Signature is required for delivery
Trackable
based on total order weight:
0 up to 1 lb. @ $21.00 (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $24.00
2.00 lb. up to 2.99 lb @ $30.00
3.00 lb. up will be calculated
shipping to canada
PRIORITY INTERNATIONAL - 7 to 10 business days for delivery
Based on total order weight
0 up to 1 lb. @ $11.00 USD (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 3.99 lb @ $25.00 USD
4.00 lb. up to 7.99 lb @ $30.00 USD
8.00 lb. and up @ $35.00 USD
UPS STANDARD - 5 - 6 business days for delivery
Based on total order weight
Average charges to residential address includes shipping & handling fees.
Customs Charges may be charged by UPS at time of Delivery
Average costs to Canada @ $9.50 - $17.50 USD for 1 thru 4 lbs.
System calculates actual costs when placing order
INTERNATIONAL ORDERS / non Canada
WE SHIP TO MOST COUNTRIES BY PRIORITY INTERNATIONAL MAIL
IF A SHIPPING OPTION IS NOT CHOSEN OR AN OPTION THAT IS NOT APPLICABLE (IE UPS
GROUND) WE RESERVE THE RIGHT TO SHIP BY PRIORITY INTERNATIONAL MAIL
PRIORITY INTERNATIONAL - 7 to 10 business days for delivery depending on Customs
Clearance
Costs based on total order weight
0 up to 1 lb. @ $13.00 USD (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $25.00 USD
2.00 lb. up to 2.99 lb @ $30.00 USD
3.00 lb. up to 3.99 lb @ $35.00 USD
4.00 lb. up to 4.99 lb @ $40.00 USD
5.00 lb. up to 5.99 lb @ $45.00 USD
6.00 lb. up to 6.99 lb @ $50.00 USD
7.00 lb. up to 7.99 lb @ $55.00 USD
8.00 lb. and up @ $60.00 USD
RETURNS / REPLACEMENTS
No credit or exchanges will be accepted without prior approval. If the product is proved to
be defective, the exclusive remedy available and the sellers only obligation shall be, at the
seller's option, to replace the product or refund the purchase price paid for the product.
Shipping costs will not be refunded.
The seller is not liable for damages, including incidental and or consequential damages,
regardless of the legal theory asserted including negligence and or strict liability.
Shipping/Handling Information - to the General Public
